Rapidly Shifting Digital Demands
The digital world can change overnight. Whether driven by global events (e.g. COVID), new regulations, or market disruption, organisations need the ability to adapt quickly without compromising service or stability. Mobilise Cloud helps clients respond to shifting demands with cloud-native solutions that deliver agility, scalability, and resilience when it matters most.
The pace of digital change has never been faster. Customer expectations are evolving rapidly, with demand for seamless online services, remote access, and always-on availability. At the same time, unexpected events — from pandemics to supply chain disruptions — can force organisations to transform their operations almost instantly.
Traditional IT systems often cannot cope with this level of disruption. Fixed infrastructure, manual processes, and legacy contact centre solutions create bottlenecks just when speed and scalability are most needed. The result is reduced service availability, frustrated customers, and lost revenue.
Cloud-native platforms are designed to handle these challenges. By embracing elastic scaling, pay-as-you-go services, and rapid deployment models, organisations can flex their digital services to meet new demands in days, not months. This agility doesn’t just safeguard business continuity — it creates opportunities to serve customers better and gain competitive advantage.
Mobilise Cloud works with clients to ensure their digital foundations are built for resilience and adaptability, whatever the future brings.
Challenge Summary: Admiral Insurance During COVID-19
Admiral needed to shift to remote work and scale its insurance services workload almost overnight during the pandemic.
Mobilise’s Solution:
- Modernised infrastructure using cloud-native services like Amazon Connect for scalable contact centres on pay-as-you-go.
- Enabled remote collaboration, scaled digital front-end, and ensured business continuity.
Case Study:
Mobilise Cloud helped Admiral modernise its infrastructure and move rapidly to cloud-native solutions:
Cloud Contact Centres – Deployed Amazon Connect to replace fixed contact centre systems, enabling staff to work remotely while maintaining customer service. The pay-as-you-go model ensured costs matched usage.
Remote Collaboration – Integrated cloud-based collaboration tools to keep distributed teams connected and productive.
Scalable Front-End – Strengthened Admiral’s digital front-end to handle higher traffic volumes without service degradation.
Resilient Infrastructure – Leveraged AWS services to ensure business continuity, with redundancy and scalability baked in from the start.
The outcome
Admiral transitioned to remote operations almost overnight.
Customer contact centres scaled dynamically, maintaining high-quality service under unprecedented demand.
Business continuity was preserved throughout the pandemic, with digital services adapting to meet new customer expectations.
Admiral emerged with a more flexible, cloud-enabled platform, ready to support future digital initiatives
We understand the pressure of adapting to sudden change. Mobilise Cloud delivers cloud-native solutions that give organisations the agility to respond, the resilience to endure, and the flexibility to grow.
With Mobilise Cloud, digital disruption becomes an opportunity to innovate — not a threat to overcome.
Solutions For:
- Strict Security & Regulatory Compliance
- Cost & Scalability for Compute-Intensive Apps
- High Data Costs & Complex Legacy Stack
- Digital Skills Gap & Upskilling Needs
- Rapidly Shifting Digital Demands
- Uncertainty in Cloud Migration Scope & Governance
- Scale Up of Cloud Infrastructure
- Accelerate Digital Transformation
Mobilise - from complexity to clarity
