Bedfordshire Police serves the public across the county of Bedfordshire and is committed to using technology to enhance service delivery. Their 101 non-emergency line was experiencing high call volumes, placing strain on resources and creating delays. They needed a secure, scalable solution to automate routine inquiries, speed up response times, and redirect complex cases to human agents—all while maintaining compliance with policing standards.
Mobilise built and deployed a secure, AI-powered chatbot using Amazon Lex and AWS PALZ, designed to triage public inquiries on the Bedfordshire Police 101 webpage.
This solution highlights how AI automation can enhance the efficiency, accessibility, and impact of public services while upholding strict security and compliance standards.
Enterprise and public sector trust Mobilise to securely transform their tech, teams and how they do business.
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